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Guiding a Community

In 1997, I started my tech career as a Senior Community Coordinator at GeoCities (RIP). Day in and day out, I was on the front lines, communicating with an ever-growing, ever-changing, passionate, and evolving community. It was fun, challenging, and occasionally intimidating. But in the end, being able to interact with so many diverse people from all walks of life was always a reward in itself.

I truly believe that so much of what I experienced in that Web 1.0 role shaped me into who I am today as a leader. When it came down to it, most of the stuff I learned was common sense. Be nice. Have patience. Stay on topic. All good things to remember, right?

Since starting Reaction Commerce almost three years ago, I’ve gotten to witness and participate in our growing community. It never ceases to amaze and delight me to see so many people from around the world pop up in our chat room, forums, Meetups, and on GitHub. What do I love the most about building an open source business? You!

There is no doubt that, as an open source project, Reaction is much stronger when it taps into its community members’ diverse backgrounds and experiences, as opposed to operating as an independent and closed project. Open source lives on thanks to its community, and, like most things, a good, strong community requires conscious attention and care. As we continue to grow, we’ve decided that it’s time to openly define our values for our community. It’s not because anything is wrong or has happened—it’s because we want to continue supporting the awesomeness!

So, without further ado, here is the initial beta version of our Community Guidelines. The guidelines include our:

  • Code of Conduct
  • Diversity Statement
  • Reporting Guidelines
  • Frequently Asked Questions
  • All other supporting documentation and resources

All of these documents are now linked directly from the Table of Contents, located on the left-nav bar of Reaction Docs.

Over the next few weeks, we will be conducting a public call for comments and feedback, and we would love to hear from you. For additional information on next steps, here’s a link to our Forums.

Once we’ve gathered enough feedback and prepared for prime time, we will finalize and publish our official Community Guidelines, which we aim to formally launch by the end of this month. Of course, like our entire codebase, we see our Guidelines as living, breathing, and iterative. With that in mind, we will continually adapt and evolve these documents as we grow. For our first version, however, we wanted to have a few weeks for feedback. It’s that important.

We look forward to hearing from you. Thank you for being part of the Reaction community.

UPDATE (8/30/16): Thanks for all of your feedback! We’ve gathered your contributions and finalized our docs. View our official Community Guidelines here!

Our guidelines continue to exist as a living, breathing document, which means we're always open to suggestions from our community. Learn more about making changes and contributions.

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